Strategic Outsourcing
Advisory for the Middle East
Empowering Australian and global enterprises to expand sustainably into the GCC
Who We Are
QIMA is a boutique, high-end consulting firm based in Australia with active operations in the Middle East. Our core focus is enabling organisations to build or expand BPO operations across the GCC. We combine international consulting experience, deep outsourcing knowledge, and regional intelligence to support companies across all stages of expansion.
Why the Middle East
The global outsourcing ecosystem is undergoing accelerated transformation. Outsourcing is no longer a cost-saving tactic – it is now a core strategic capability.
Key global shifts reshaping outsourcing decisions include:
Companies are rapidly shifting to multi-region setups to boost esilience, scalability, and operational continuity.
SAVINGS
Rising local wages and overheads are pushing businesses to find more cost-efficient delivery solutions.
LABOUR SHORTAGE
A growing gap in available talent is driving organisations to seek new, reliable offshore markets.
High turnover in established outsourcing regions is creating instability and inconsistent service
quality.
Organisations must now diversify operational risk while securing long-term talent pipelines. The Middle East has emerged as the next strategic frontier.
Why the GCC Is the Future of Outsourcing
As global businesses face rising costs, talent shortages, and increasing demand for resilient operations, the GCC (Gulf Cooperation Council) region is emerging as a strategic outsourcing destination. Its unique combination of economic stability, advanced infrastructure, and skilled workforce makes it an ideal choice for companies looking to scale efficiently, diversify delivery models, and maintain premium service quality.
The GCC is rapidly positioning itself as a premium nearshore and offshore alternative to Asia. Its unique advantages include:
Together, these factors create an ideal environment for organisations seeking resilient, scalable, and future-ready delivery models.
Our Structured Expansion Framework
QIMA’s six-phase Implementation Framework guides organisations through the complete outsourcing lifecycle:
DISCOVERY
Aligns your organisational goals with the right GCC opportunities through targeted analysis of your business model, operations, demand, compliance, and risk. Delivered via a concise Discovery Report with a Country Fit Map, Risk Scan, and Executive Summary – clearly defining how, where, and why to enter the Middle East.
STRATEGY
Builds an investment-ready business case and defines the optimal market entry path through GCC cost analysis, operating structure assessment, financial modelling, and strategy design – delivering a feasibility study, ROI projections, and a clear 3–5 year expansion roadmap.
LICENSING
Establishes the legal foundation for operating in the GCC, covering entity setup, Free Zone selection, licensing, ownership structure, labour and immigration compliance, legal documentation, and bank account coordination. Deliverables include entity incorporation, trade licensing, labour and immigration registration, and a compliance mapping report – resulting in a fully licensed, compliant entity ready to operate.
WORKFORCE
Aims to build a scalable, skilled, and culturally aligned team. It includes role design, salary banding, recruitment and talent funnel strategies, screening, training, leadership hiring, and cross-cultural coaching. Deliverables – Workforce Plan, Recruitment Roadmap, Training Overview, and Leadership Strategy – create a robust talent engine for long-term success.
LAUNCH
Prepare and launch the BPO operation by setting up the facility, IT infrastructure, SOPs, SLAs and quality systems, onboarding the pilot team, and supervising the launch. Deliverables include a launch-ready facility, SOP handbook, readiness report, and first-month tracker, resulting in a fully operational outsourcing centre capable of servicing clients from day one.
GOVERNANCE
Ensures long-term sustainability, performance, and growth through quarterly reviews, KPI
and SLA monitoring, risk assessment, cost optimization, continuous improvement, scaling
strategies, and leadership coaching. Deliverables include governance reports, performance
dashboards, a scaling roadmap, and an annual transformation strategy, driving a highperforming,
scalable, and future-ready GCC outsourcing operation ready to adapt, grow, and deliver consistent results.
Our Services
Bronze
Market
Feasibility
Designed to answer one question: Does expanding into the Middle East make strategic and financial sense for your business?
Scope Includes:
- GCC market feasibility assessment
- Country and city comparison (UAE, Saudi Arabia, Qatar,
- Bahrain, Oman)
- Labour availability and salary benchmarking
- High-level operating cost modelling
- Regulatory landscape overview
- Risk identification and mitigation considerations
- Recommended market entry approach
Key Deliverables:
- Feasibility & Recommendation Report
- Executive summary for board or leadership review
Outcome: Clear, evidence-based decision-making with no execution commitment.
Silver
Guided
Setup
For organisations that have decided to enter the market but want expert guidance while retaining execution control internally or through local partners.
Scope Includes:
- All Bronze research outputs
- Entity structure recommendation (Free Zone / Onshore)
- Licensing and regulatory pathway guidance
- High-level setup timeline and checklist
- Workforce model and headcount planning
- Role definitions and salary bands
- Recruitment strategy and sourcing approach
Key Deliverables:
- Market Entry & Setup Roadmap
- Regulatory & Licensing Guidance Pack
- Workforce Planning Blueprint
- Outcome: A clear, guided path to establishment with reduced
- regulatory and execution risk.
Gold
Full Build and
Launch
A comprehensive, hands-on solution to build and launch a fully operational BPO centre.
Scope Includes:
- All Bronze and Silver components
- Entity setup and licensing execution support
- Recruitment execution support (local and offshore)
- Facility and infrastructure coordination
- SOP and workflow documentation
- Technology and systems recommendations
- QA and performance framework design
- Go-live and operational launch support
- Initial governance and reporting structure
- Key Deliverables:
- Fully operational BPO setup
- SOP & Operations Handbook
- Launch readiness and performance report
- Outcome: A live, functioning BPO operation ready to service
- clients from day one.
Platinum
Build, Launch & Manage to Profitability
Designed for organisations that want speed, certainty, and results – without being locked into long-term advisory arrangements.
Scope Includes:
- Full build and launch (Gold Package)
- Interim operational management support
- KPI, SLA, and utilisation management
- Cost optimisation and margin improvement
- Workforce productivity stabilisation
- Performance reporting and governance cadence
- Revenue ramp-up and breakeven tracking
- Defined exit or handover plan once profitability targets are achieved
Profitability is defined upfront, typically using agreed metrics such as:
- EBITDA or contribution margin
- Cost per FTE
- Utilisation and billable efficiency
- Revenue stability over a defined period
Key Deliverables:
- Operationally stable, profitable BPO operation
- Handover documentation and management transition plan
- Outcome: A profitable, self-sustaining operation with a clean exit for QIMA.
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Why QIMA
Selecting the right advisory partner for Middle East outsourcing expansion is a critical decision. The region’s unique regulatory environments, cultural frameworks, business norms, and governmental structures require a partner with both cross-border expertise and nuanced regional intelligence.
Below are the strategic differentiators that set The QIMA Company apart from other consulting firms and advisory groups.
REGIONAL SPECIALISATION:
AUSTRALIA – MIDDLE EAST CORRIDOR
Regional Specialisation: Australia – Middle East Corridor
QIMA specialises in the Australia-to-Middle-East outsourcing corridor, offering unique insight into both markets. We understand Australian compliance, quality standards and consumer expectations, while adapting Western operating models to Middle Eastern regulatory and cultural contexts. Our expertise in cross-cultural management, regional workforce dynamics and bridging Australian leadership with GCC practices ensures seamless, effective and culturally aligned operations.
END-TO-END CAPABILITY:
STRATEGY – SETUP – SCALE –
OVERSIGHT
DEEP GCC MARKET
KNOWLEDGE & INSIDER
NETWORKS
PRECISION & DATA
DRIVEN STRATEGY
FORMATION
SENIOR LEVEL EXPERTISE
ON EVERY
ENGAGEMENT
CULTURAL INTELLIGENCE
AND LONGTERM
PROSPERITY
Regional Specialisation: Australia – Middle East Corridor
QIMA specialises in the Australia-to-Middle-East outsourcing corridor, offering unique insight into both markets. We understand Australian compliance, quality standards and consumer expectations, while adapting Western operating models to Middle Eastern regulatory and cultural contexts. Our expertise in cross-cultural management, regional workforce dynamics and bridging Australian leadership with GCC practices ensures seamless, effective and culturally aligned operations.